TERMS AND CONDITIONS
Wherever used herein, the term “bike” shall include any bicycle, cargo bike or rickshaw rented from Family Bike. Family Bike, its agents, servants, and employees shall not be responsible for personal injuries or property damage, loss or delay incurred by any person arising out of the act of negligence of any direct or supplemental carrier or other person rendering any of the services or products being offered in these rentals; nor shall Family Bike be responsible for any injuries, damage, loss or delay in any means of transportation or by reasons of any event beyond the actual control of Family Bike, or of any agent or supplier, or due to force majeure. Renters follow any suggested itinerary at their own risk and agree not to hold Family Bike or Guide Tours responsible for injury resulting from accidents. We strongly recommend the use of approved helmets which can be provided free of charge. The rental bikes are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the attention of a company representative. Individual bike specifications are subject to change based on availability of replacement components. Instruction in the use of bikes will not be provided and participants affirm that they are competent and familiar with the use of a multi-speed bicycle and Danish traffic rules and laws.
PICK-UPS AND RETURNS
Bikes can be picked up by appointment from 9 AM at Family Bike's garage in Copenhagen and returned by appointment until 8 PM.
DELIVERY AND COLLECTION
A Family Bike employee can deliver bikes to any address or hotel in central Copenhagen for DKK 125,00 per bike and also collect in central Copenhagen for DKK 125,00 per bike. Delivery and collection up to 2 km outside of central Copenhagen cost DKK 225,00 each way and up to 3 km from the center cost DKK 300,00. The center of Copenhagen means either City Hall Square, Nyhavn or Nørreport Station. For delivery and/or collection further out of Copenhagen, please contact Family Bike to get a price. All collections have to be approved by Family Bike by email or text message to count as a returned bike.
RESPONSIBILITY
The renter must always check if a bike has any deficiencies and communicate this to Family Bike within 30 minutes of picking up the bike. You can call +45 6151 2030 or write an email to info@familybike.dk.
Family Bike is responsible for structural deficiencies such as damaged frames, worn bottom brackets, suspension and wheel hubs. Family Bike is not responsible for the following occurrences during bike rental:
gear tune ups / punctures / broken spokes / broken chains / broken derailleurs / broken drop-outs / wheel rim damage / torn saddles / stripped threads on pedal crank / damage beyond the control of Family Bike and resultant of rider's use or misuse.
We strongly recommend that you have some basic bicycle maintenance knowledge. A list of the closest bike shops can be provided on request.
Family Bike is responsible for structural deficiencies such as damaged frames, worn bottom brackets, suspension and wheel hubs. Family Bike is not responsible for the following occurrences during bike rental:
gear tune ups / punctures / broken spokes / broken chains / broken derailleurs / broken drop-outs / wheel rim damage / torn saddles / stripped threads on pedal crank / damage beyond the control of Family Bike and resultant of rider's use or misuse.
We strongly recommend that you have some basic bicycle maintenance knowledge. A list of the closest bike shops can be provided on request.
RESPONSIBILITY FOR DAMAGE OR LOSS
Customer agrees he/she will return the equipment in the same good condition as when received, ordinary wear and tear accepted, and to repair and replace lost or stolen, damaged or broken bicycles or parts or to reimburse Cycling-Rentals for said equipment. Therefore regardless of the party at fault, customer understands and agrees to be responsible for the theft or damage to said equipment.
3RD PARTY USER
Renter understands and agrees that if there is a 3rd party using a rented Family Bike, renter must make sure the 3rd party has read and understood these terms and conditions. Even so, it is the renter who is fully responsible for the bike.
CUSTOMER LIABILITY
Renter or 3rd party user shall assume liability for any and all damage or loss of and to personal property, accident / injury to other persons related to the usage of the rental bike.
PERSONAL INSURANCE
THEFT & DAMAGE INSURANCE
You may pay an additional Theft & Damage insurance fee of DKK 500,00 per bike (items included) which, in case of theft or crash damage to the bike and/or parts and/or items, will reduce the compensation amount by half. In case of theft a formal Police Report must be lodged and a copy must be forwarded to us in order to activate the insurance. In case of damage a photo must be provided to us.
The Theft & Damage insurance is prepaid together with the rental of a bike.
The Theft & Damage insurance is prepaid together with the rental of a bike.
COMPENSATION PRICE LIST
Theft, loss and damage replacement values for our rental bikes, items and parts:
|
BIKE / ITEM
|
PRICE (DKK)
|
INSURED (DKK)
|
|
|
Helmet
Ring lock Chain lock (medium ABUS) Chain lock (big ABUS) Foot pump Bike saddle Wheel guard Blanket (fleece) Pillow (cargo bike) Mattress (cargo bike) Seat cushin (rickshaw) Key LED front light Bell (Ding-Dong) Wheel rim Spoke Wheel with spokes Tire (Schwalbe) Cargo Bike Light (without engine) Cargo Bike Light (with engine) Cargo Bike +30 (without engine) Cargo Bike +30 (with engine) Rickshaw (without engine) Rickshaw (with engine) E-bike Battery (626Wh) E-bike Charger (for battery) E-bike Display |
250,00
200,00 700,00 1000,00 200,00 350,00 300,00 70,00 120,00 250,00 40,00 100,00 300,00 150,00 750,00 60,00 1000,00 200,00 10.000,00 14.000,00 14.000,00 18.000,00 18.000,00 22.000,00 6.000,00 900,00 800,00 |
125,00
100,00 350,00 500,00 100,00 175,00 150,00 35,00 60,00 125,00 20,00 50,00 150,00 75,00 375,00 30,00 500,00 100,00 5.000,00 7.000,00 7.000,00 9.000,00 9.000,00 11.000,00 3.000,00 450,00 400,00 |
PAYMENT
Rentals are prepaid or paid upon picking up a bike. Theft & Damage Insurance is paid together with the rent.
You may be asked to pay DKK 100,00 as a non-refundable booking fee and the rest upon picking up the bike.
The Security Deposit is also paid upon picking up a bike.
Family Bike accepts all credit cards, bank transfers, cash (Danish kroner or euros) and Danish/Norwegian Vipps Mobilepay.
There is a DKK 75,00 bank transfer fee for foreign bank transfers to our Danish account.
Bike rentals ending early are not eligible for a refund.
You may be asked to pay DKK 100,00 as a non-refundable booking fee and the rest upon picking up the bike.
The Security Deposit is also paid upon picking up a bike.
Family Bike accepts all credit cards, bank transfers, cash (Danish kroner or euros) and Danish/Norwegian Vipps Mobilepay.
There is a DKK 75,00 bank transfer fee for foreign bank transfers to our Danish account.
Bike rentals ending early are not eligible for a refund.
LATE RETURN FEE
An additional day’s rental fee will be charged for each day the customer keeps a bike after the agreed return time or after 8 PM.
See prices for additional rental fees.
All bikes must be returned directly to Family Bike or wherever agreed.
See prices for additional rental fees.
All bikes must be returned directly to Family Bike or wherever agreed.
